99xooof Terms and Conditions
— fully in Bengali

1Introduction & Eligibility

By using the 99xoo website or mobile application, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. If you do not agree with any part of these terms, please refrain from using any 99xoo services.

These Terms and Conditions form a legally binding agreement between the 99xoo platform and its users. 99xoo is committed to providing world-class online gaming to players in Bangladesh, though certain important conditions must be met to use these services.

99xoo is an internationally licensed online gaming operator. Our platform offers a wide range of gaming services including slots, fish games, Live Casino, and Sports Betting. These Terms and Conditions apply to all use of these services.

2Account Register

The following requirements must be met to open an account with 99xoo:

• The applicant must be at least 18 years of age.
• Each person may register only one account. If multiple accounts are found under the same person, all accounts will be closed and all deposited funds may be forfeited.
• All information provided at the time of registration must be truthful, accurate, and complete.
• Accounts are for personal use only. Playing on behalf of or for a third party is strictly prohibited.
• Your account password and login credentials must be kept confidential and must not be shared with anyone.

KYC Verification

To ensure security, 99xoo follows a KYC (Know Your Customer) verification process. The following documents may be required before processing a withdrawal or for transactions above a certain amount:

• Photo of National ID (NID) or passport
• Proof of current address (utility bill or bank statement)
• Proof of Payment Method Ownership

3Terms of Use

The following rules must be followed when using the 99xoo platform. Violations may result in account termination.

Permitted Activities

• Playing games for personal entertainment
• Participation in applicable bonuses and promotions
• Transactions via 99xoo approved payment methods

Prohibited Activities

• Attempting to claim bonuses through multiple accounts
• Using software, bots, or automated systems to play games
• Attempting to manipulate game outcomes by colluding with other players
• Using the platform for money laundering or any illegal financial activity
• Attempting to interfere with or hack the platform's security systems
• Harassing or engaging in abusive behavior toward other users

4Deposits and Payments

99xoo supports all major mobile banking and payment methods in Bangladesh. All deposits are secure and processed instantly.

Important Deposit Terms

• Deposits must be made only from a payment method registered in your own name.
• Deposits made through third parties or using someone else's account are strictly prohibited.
• 99xoo does not charge any transaction fees on deposits, though the payment provider's own charges may apply.
• Suspicious deposits may be held for verification.

5Withdrawal Policy

99xoo is committed to fast, hassle-free withdrawals. Requests via Mobile Banking or Nagad are typically processed within 15 minutes.

• KYC verification must be completed before any withdrawal can be processed.
• The minimum withdrawal amount is BDT 500.
• To withdraw after accepting a bonus, the specified wagering requirements must be met.
• Withdrawals must be made to the same payment method used for the original deposit.
• The maximum withdrawal limit per calendar day is BDT 1,00,000 (separate limits apply for VIP members).

6Bonuses & Promotions

99xoo regularly offers a variety of bonuses and promotions. The following general terms apply to all bonuses:

General Bonus Terms

• Each bonus can only be used once per account.
• Winnings from bonus funds are subject to a wagering requirement (typically 30x–50x) before withdrawal. Please read the individual terms of each offer.
• If the wagering requirement is not completed within the specified time after claiming a bonus, the bonus will be forfeited.
• Multiple bonuses cannot be used simultaneously unless explicitly stated in the offer.
• If bonus abuse or fraud is detected, the bonus will be voided and the account will be suspended.

Welcome Bonus

New members receive a welcome bonus on their first deposit. Separate terms and conditions apply to this bonus, which are displayed in detail at the time of registration. The welcome bonus is available once only and cannot be combined with other offers.

7Gaming Rules

All games on 99xoo use third-party audited RNG (Random Number Generator) technology, ensuring fair and unbiased outcomes.

• Game outcomes are entirely random and follow no predetermined pattern.
• If a game is interrupted mid-round due to a technical issue, 99xoo will review the outcome of that round and settle it fairly.
• If your internet connection drops, game results will be saved on the server.
• In Live Casino games, the dealer's decision is final.
• Sports Betting wagers are settled after the official result is announced.

8Responsible Gaming

99xoo believes gaming is a form of entertainment. The mental and financial well-being of all our players is our top priority.

• Each user can set daily, weekly, or monthly deposit limits on their account.
• Through the self-exclusion feature, users can temporarily suspend their account for a set period.
• If you feel that gaming is becoming an addiction, contact 99xoo Support immediately.
• 99xoo follows a strict age verification process to protect minors.

For more information on Responsible Gaming, please visit our Responsible Gaming Visit the page.

9Account Closure and Termination

99xoo reserves the right to suspend or terminate any account without prior notice in the following circumstances:

• Any breach of these Terms and Conditions
• Suspected fraudulent or deceptive activity
• Operating Multiple Accounts
• Suspicion of money laundering or illegal financial activity
• Providing false or inaccurate information
• Accounts inactive for an extended period (12 months or more)

Voluntary Account Closure

To close your account, contact 99xoo customer support. Please complete all pending withdrawals before closure. Any remaining balance in a closed account will be refunded within 30 days.

10Limitation of Liability

99xoo is not liable for the following:

• Game interruptions caused by internet connectivity issues
• If a transaction is delayed due to a third-party payment provider
• If account credentials are compromised due to the user's own negligence
• Temporary service disruptions caused by unexpected technical errors
• For financial losses arising from a user's gaming activity

Our maximum liability in any case shall not exceed the principal amount of that specific transaction. 99xoo accepts no responsibility for indirect, incidental, or consequential losses.

11Dispute Resolution

99xoo is committed to fair and timely dispute resolution. If you have a complaint or dispute, please follow the steps below:

• Step 1: Contact 99xoo customer support directly and describe your issue in detail. Most disputes are resolved within 24–48 hours.
• Step 2: If the issue is not resolved through customer support, please submit a written complaint. Our compliance team will review it within 7 business days.
• Step 3: If both parties are unable to reach a resolution, the matter may be escalated to 99xoo's licensing authority.

12Changes to Terms and Conditions

99xoo reserves the right to update, add to, or remove any part of these Terms and Conditions at any time. Users will be notified of significant changes via email or platform notification.

• Updated terms and conditions take effect from the date they are published.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms and conditions.
• It is the user's responsibility to visit this page regularly and stay informed of any updates to the terms and conditions.

If you have any questions about these terms, please contact our customer support team. 99xoo is committed to transparency and fairness at all times.