99xoo's Privacy Policy —
Your Data Fully Secured

1Overview & Introduction

Welcome to 99xoo. We operate a safe, trusted, and transparent online gaming platform for players in Bangladesh. This Privacy Policy explains how 99xoo collects, uses, stores, and protects your personal information.

By using our platform, you are considered to have accepted the terms set out in this Privacy Policy. We therefore encourage you to read this policy carefully before creating an account.

99xoo complies with international data protection standards. We follow the principles of GDPR (General Data Protection Regulation) and treat your privacy as our highest priority. Every transaction, every game session, and every piece of personal information you share with us is kept strictly confidential.

2What Types of Data We Collect

99xoo only collects information that is necessary for the smooth operation of the platform, the security of your account, and the delivery of improved services. The types of data we collect are outlined below:

Personal Identification Information

Financial Information

Technical Information

3Purpose of Data Use

99xoo uses the data collected from you solely for the purposes listed below. We never use your information for unnecessary purposes or in any way that works against your interests:

• Account Management: Your data is used to create, manage, and secure your account, including the KYC verification process.
• Payment Processing: Financial information is used to securely process deposits and withdrawals.
• Customer Support: Your data helps us resolve any issues you encounter quickly and effectively.
• Fraud Prevention: Data is analyzed to detect suspicious activity and maintain platform security.
• Applicable Bonuses & Offers: Your gaming patterns may be analyzed to offer promotions tailored to your preferences.
• Legal Obligations: Certain data is retained and disclosed in accordance with regulatory authority requirements.
• Responsible Gaming: Risks of excessive gaming are identified to help protect users.
• Platform Development: Data is analyzed to improve the overall user experience.

4Data Sharing & Third Parties

99xoo never sells your personal data or shares it with third parties for commercial purposes. However, limited data sharing may be necessary in certain circumstances:

Lawful Grounds for Sharing Data

• Payment Provider: Your data is shared with payment providers such as Mobile Banking, Nagad, and Rocket only to the extent necessary to process transactions.
• Technology Partners: Data is shared with software providers essential to platform operations under strict data security agreements.
• Legal Obligations: Data may be disclosed pursuant to a court order or direct instruction from a regulatory authority.
• Fraud Prevention: We cooperate with relevant authorities to help prevent money laundering and other financial crimes.

All third parties with whom we share your data are required to uphold our privacy standards and are contractually obligated to keep your information secure.

5Cookies & Tracking Technologies

The 99xoo website and app use cookies and similar tracking technologies to enhance your experience. The types of cookies we use and their purposes are detailed below:

Cookie Management

You can delete cookies or stop accepting new ones at any time through your browser settings. Please note, however, that disabling essential cookies may cause certain features of the platform to not function properly.

6Data Security Measures

99xoo uses industry-leading security technology to protect your data. Our security framework is detailed below:

• 256-bit SSL Encryption: All data transfers are secured with industry-standard 256-bit SSL encryption. You can verify this by checking the padlock icon in your browser's address bar.
• Two-Factor Authentication (2FA): 2FA can be enabled to add an extra layer of security to your account.
• Firewall & DDoS Protection: Servers are protected by advanced firewalls and DDoS mitigation systems.
• Regular Security Audits: Regular security audits are conducted by independent third-party experts.
• Restricted Access Controls: Only authorized personnel are granted access to sensitive information on a need-to-know basis.
• Encrypted Data Storage: All sensitive data stored is kept in encrypted form.
• 24/7 Security Monitoring: Our security team monitors systems around the clock to detect any unusual activity instantly.

Please keep in mind that no organization can guarantee 100% security on the internet. We strongly recommend keeping your password strong, never sharing it with anyone, and reporting anything suspicious to us immediately.

7Your Rights

Under 99xoo's Privacy Policy, you have the following rights over your own data. We respect these rights and act on them as promptly as possible:

To exercise any of these rights, please contact our support team. We typically respond within 30 business days. In some cases, legal obligations may prevent certain data from being deleted.

8Data Retention Period

99xoo does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: Retained for as long as your account is active, and for up to 5 years after closure if required by law.
• Financial Transaction Records: International financial regulations require a minimum retention period of 5 to 7 years.
• KYC Documents: Retained for up to 5 years after account closure.
• Support Conversations: Retained for up to 2 years after last contact.
• Marketing Preferences: Deleted immediately upon opt-out.
• Session Logs: Automatically deleted after 90 days.

9Protection of Minors

99xoo is a responsible gaming platform. Our services are strictly for users aged 18 and above. Collecting or using data from minors is strictly against our policy.

• Age verification is mandatory at the time of registration.
• Age verification is carried out as part of the KYC process.
• If an account belonging to a person under 18 is identified, it will be immediately suspended and all associated data will be deleted.
• Parents are advised to monitor their children's internet usage.

10Privacy Policy Updates

99xoo reserves the right to update this Privacy Policy as needed. For any significant changes, we will notify you through the following methods:

• Notifications will be sent to your registered email address.
• A pop-up notification will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will be revised accordingly.
• You will be notified at least 14 days before any significant changes take effect.

Continued use of the platform after any changes will be considered acceptance of the updated policy. If you do not agree to the new policy, you may request to close your account.

11Contact & Complaints

For any questions, requests, or complaints regarding our Privacy Policy, please contact our dedicated Privacy Team:

• Email: [email protected]
• Live Chat: Available 24/7 — log in to the platform to use
• Response Time: Typically within 24–48 hours

We respect your privacy and are always committed to protecting your data. Stay with 99xoo and play safely.